SHIPPING POLICY 

Business Days: Business days are Monday-Friday. Holidays, Saturdays, and Sundays are not included in shipping days.

Shipping Time:

• Shipping time within Canada: 7-12 days.

Shipping Costs:

• Shipping is free for all Canadian orders.

• For more information or specific delivery requests, please send us a message at ca@northernknife.co.

• Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.

Restricted Shipping Countries: We do not ship to the following countries: Afghanistan, Ascension Island, Brazil, China, Curaçao, Egypt, French Polynesia, Hong Kong SAR, India, Iraq, Jordan, Kosovo, Kuwait, Lebanon, Libya, New Zealand, Oman, Pakistan, Palestinian Territories, Qatar, Saudi Arabia, South Africa, South Sudan, Sudan, Tristan da Cunha, United Kingdom, Western Sahara, Yemen.

30-Day Satisfaction Guarantee

You can return your products purchased from us within 30 days from receiving them and receive a refund, exchange, or store credit for future purchases if:

(a) You have received a product with damaged or contaminated packaging; (b) You have received a product that is defective or otherwise faulty; (c) You have received the wrong item; (d) You have changed your mind and want to return an unused and unopened product. Please note that shipping costs are not refundable.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by filling out a contact form within 30 days of receiving your order. Please provide your Full Name, Email, Order Number, and briefly describe the reason for the return.

Step #2 - Our customer support team will respond to your inquiry within 3 business days. If your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all necessary information, we will issue a Return Merchandise Authorization ("RMA") number and return address.

Step #3 - Re-pack your product safely and securely, attach the provided RMA form in a visible place on the package, and send the returning product to the return address given by our customer support team. Please note that we will only accept returned products with the RMA number attached and sent to our designated return address. Unused, non-defective items must be returned in their original and undamaged packaging.

Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated. Returns without tracking numbers might be refused by our warehouse. Please ensure you use registered mail or another trackable shipment method and provide us with the tracking number.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please note that except for defective item returns:

(a) Your return shipping fees will not be compensated by us. (b) Once a refund is issued, it may take 3-5 business days to reflect on your bank statements. The refund will be sent back to the original payment source used to pay for the order.

For more details, please refer to our Terms of Service regarding our return and refund policies.